Call or email the Box Office with any questions at (415) 503-6275 or obkbssvpr@fspz.rqhude.mcfs@eciffoxob . We are available via email or phone 10am-5pm Monday-Friday and at the window 1 hour prior to an event.

Ticket Return Policy

• We cannot accept returns within 48 hours of a sold and ticketed event or after an event is complete.
• Exchanges may be made at any time.
  • Be prepared with a card/card number, cash, or check in the event there is an exchange balance.
  • We do not accept tap or apple pay at this time.
• Tickets must be purchased through the officialSFCM.edu website or by calling the SFCM Box Office.

Terms and Conditions

• By reserving or purchasing a ticket, you agree to receive email reminders and updates for the events you attend. You may change their email preferences by logging in to your account profile or calling the Box Office, but an email is required for attendance of our events.
• By reserving or purchasing a ticket, patrons agree to follow all signage posted at events and listed on SFCM website. Audience members who fail to follow the safety protocols will be promptly removed from the performance venue.

Late Seating

• We can accommodate late seating in between pieces and at moments of applause. Depending on the event, be prepared to wait through the entirety of an orchestral piece or act of an opera.
• Please arrive 15 minutes prior to the event to guarantee seating in the hall.

Standing Room and Capacity

• We can accommodate standing-room on the Balcony Level of Sol Joseph Recital Hall and in the Zack Lounge of Barbro Osher Recital Hall.
• Caroline H. Hume Concert Hall and Cha Chi Ming Recital hall cannot accommodate standing-room in their standard configuration.
• Once we have met the maximum capacity of our spaces, we will not be able to allow more patrons into the hall.

Accessible Seating

• A majority of our events are general admission, first-come first-serve seating. However if you are a patron requiring accessible seating, you can call our box office in advance and we can reserve seats for you ahead of time or you can let our ushers know night-of and we will assist you with acquiring seating.
• If an event is assigned seating, wheelchair seats are made available through our ticketing page.

If an Event is Sold Out

• If one of our general admission events sell out, we will offer Rush Tickets which can be reserved prior to the performance.
  • Depending on the capacity of the hall, we will release Rush Tickets starting 5-15 minutes prior to the event on a first-come first-serve basis.
• For our priced tickets, we recommend you check the ticketing page closer to the event as tickets may become available.

General Hall Policies

• Food and drink are not allowed in the hall with the exception of water in a sealed container or one of our concession cups with a lid.
• No video recording or flash photography is allowed.
• Lobby access starts 1 hour prior to a performance and 30 minutes after the completion of a performance or reception. Any patron found in the building outside of this timeframe will be escorted out of the building.
• All of our free, ticketed events are first-come first-serve. We sell more tickets than the capacity of our spaces to anticipate attrition rates. Please arrive early to ensure a seat.